1. Regardless of whether obvious damage or torn marks are found on the outer packaging, the goods must be inspected in front of the courier before signing for delivery, and a note should be made on the waybill before signing for delivery, or if there are any issues, the signature should be refused directly;
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2. If the package that has not been signed for in front of the delivery person is damaged or missing, please keep the outer packaging box (including the sealing tape) and provide feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website). Please also provide information such as the goods invoice and physical photos to contact us to apply for compensation from the post office for you
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3. When the goods you purchased on your behalf have quality problems after a period of use, as long as the goods are still within the warranty period and have the original purchase voucher and the quality assurance card, you can entrust OOPBUY to contact the merchants in Chinese Mainland for return/replacement;
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1) Due to each seller/manufacturer having their unique principles and methods for handling product quality issues (as indicated on the product quality assurance card), OOPBUY cannot guarantee that the manufacturer will fully meet your requirements, but will do its best to strive for your interests and satisfy you.
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2) OOPBUY provides this agency service without any service fee, but you will be responsible for the round-trip shipping of the goods. OOPBUY reserves the right to refuse to represent this service for goods that do not meet the quality assurance requirements.
4. Please provide a detailed description of your issue and upload photos of the package packaging, physical product, etc. OOPBUY will receive your application and process it as soon as possible to provide a solution (including but not limited to refund of fees, returns and exchanges, etc.).
\nWe will not accept the product you request for return or exchange in any of the following situations:
\n1. The product has been exchanged, its original appearance has changed, or the parts are lost;
\n2. Products that have been unpacked, such as software packages, CDs, DVDs, cartridges, etc;
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3. Products without original purchase vouchers.
4. If there are issues with missing, damaged, or defective products, please contact customer service within 72 hours after signing for the package. Failure to do so will not be accepted.
\nImages required for applying for after-sales service
\n1. If the product is damaged or has a large area of stains, please take photos of the damaged or stained area and upload them
\n2. The received product size does not match the size you purchased. You need to take a photo of the product with size identification and upload it (if there is no size identification for the product, it cannot be verified)
\n3. If the received product does not match the style of the product you purchased, you need to take a photo of the overall product and upload it
\n4. If the item is missing, first provide your order number for the missing item. Then, take a picture of the front of the package label you received, the unpacking area on the outer packaging of the package, and upload a photo of the product and package weighing
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