{"success":true,"traceId":"1787695601787_0CQ7B8","message":"","code":200,"result":{"id":"2003824159070756866","typeId":"1739571701929316354","title":"Return and exchange service","content":"
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What is the 5-Day No-Reason Return Service?

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The 5-Day No-Reason Return Service is a special after-sales service provided by the seller using technical support and services offered by third-party platforms. Buyers are allowed to return or exchange purchased products according to this policy and any other publicly announced rules of the platform if the order is within 7 days after receiving the product (i.e., within 5 days after the product is stocked in the warehouse).

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How to Determine if a Product Qualifies for No-Reason Return

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Products eligible for the 5-Day No-Reason Return Service are divided into “Not Supported” and “Supported” categories:

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Category

\n		typeE.g.After-Sales Service
UnavailableCustom-madeProducts with customized designs.\n

If a return or exchange request is initiated within 5 days of the product being warehoused, we will process it for you.

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Products whose packaging, tags, or accessories have been removed at the customer’s request.Clothes whose tags have been removed
Newspaper, periodicalsSubscribed books and magazines.
Second-hand productsSecond-hand products
Products from outside the Chinese mainland\n

Products purchased from overseas, Hong Kong, and Macau regions.

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UndergarmentsUnderwear, socks, leggings
Adult productsAdult products
Others stipulated by the sellerSubject to seller rules
FoodBiscuits, candies, etc.
Books（≥15）No less than 15 books
Products that have been opened must meet the “Special Standards” for return packaging.Sealed products, please refer to the attached table（click to view \"Special Standard\"）
Available\n

Merchants promise to provide no-reason returns and exchanges (except for certain products and categories), provided that the goods are returned within 5 days after arriving at the warehouse and do not affect the seller’s ability to resell them.

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For free-shipping items, you are responsible for the return shipping cost. For non-free-shipping items, you are responsible for both the outbound shipping cost and the return shipping cost.

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If a return or exchange request is initiated within 5 days of the product being warehoused, we will process it for you.

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How to Request a Return or Exchange

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  1. \n
    After the order status changes to “Stored in Warehouse”, you can request a no-reason return/exchange within 5 days (120 hours) from the next full hour after storage. Requests beyond this period may not be accepted.
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    2. \n
  2. \n
    Service Fees:
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      Returns or exchanges initiated by the user for personal reasons:
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      • \n
        Return: Shipping to seller + return shipping + 5 CNY service fee
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        Exchange: Shipping to seller + seller’s second shipment + 5 CNY service fee
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      For non-customer-related reasons, the customer does not bear the return/exchange cost.
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      Note: If the product was originally free-shipping, the initial shipping cost must still be reimbursed to the seller when applying for return/exchange.
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    3. \n
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Determining Responsibility for Return (Customer / Seller / Other)

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Please select the reason according to the actual situation

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Responsible PartySituationRelated CasesFees
CustomerI Don’t want the product anymoreClient A requests the guaranteed return service for personal reasons\n

Regular users are exempt from the first return or exchange service fee each month. Fees for additional instances will be charged as follows:

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Unconditional return fee = shipping to the seller + shipping from the seller + service fee of 5 yuan

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Unconditional exchange fee = shipping to the seller + second shipping from the seller + service fee of 5 yuan

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Return or exchange fees not caused by the customer will not be borne by the customer.

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I Purchased the wrong product/extra productClient B requests the guaranteed return service for personal reasons.
Shipping fee is way over my budget.Client C requests the guaranteed return service as the international shipping fee is much higher than his budget
The seller thinks the product has no quality issuethat the product is different from what the photo shows and requests the guaranteed return service. After verifying with the seller, it is concluded the product has no quality issue(Click to view “Example of Defective Products/Quality Issues“)
SellerThe seller shipped the wrong product.The seller ships the wrong product due to his own negligence and the received product is different from what was ordered. For example, the color or size of the product is different from what the client ordered
Quality issuesThe product has quality issues. For example, holes, and stains.
OthersThe product is damaged during the domestic transportationThe product purchased by the client is already damaged when arriving at the warehouse due to the domestic transportation
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Notes & FAQ

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1. Notes:

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    Refunds are based on the actual product price paid.
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    Returns/exchanges are subject to seller approval.
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    Ensure your account balance is sufficient to cover shipping and service fees when requesting returns/exchanges.
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    Some product categories have Special Integrity Standards (see table below); if not met, no-return policy applies.
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    For international orders, customers are responsible for returning products to our China warehouse and covering all related fees, including customs, taxes, or other charges. Products must remain in original condition and packaging. Refunds are processed after returned items are verified.
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2. Special Integrity Standards

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Product Category

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Special Standards

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New Sneakers

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Anti-theft clasp (if anyif any) and the anti-damage sticker has not been cut/removed, and are fully functional.

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Detergent/ Tampon/ Paper/ Fragrance

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The one-time sealing packaging (if any) of the personal care products must remain sealed.

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Hair Care/ Wig

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The one-time sealing packaging (if any) of the hair care products must remain sealed.

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Skin Care/ Body Care/ Essential Oil

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The one-time sealing packaging (if any) of the products must remain sealed

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Cosmetics/ Perfume/ Beauty Tools

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The one-time sealing packaging (if any) of the products must remain sealed

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Digital Products/ Home Appliances (Excluding cameras and large home appliances)

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  1. The internet access permit is not damaged (destroyed).
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  2. There is no water damage.
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Digital Camera/SLR Camera/Camera

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The shutter of SLR cameras are not pressed more than 20 times.

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Large Home Appliances

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  1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed.
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  2. Washing machine: has not been used with water.
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Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games

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The tapes and plastic seals (when there is any) on products like models, figures, soldier figures, BJD cannot be removed.

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Electronic Components

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  1. No welding operation.
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  2. The integrated circuits have never been installed on any IC base.
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  3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed.
    4. \n
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Level II Category “Game Software” under Level I Category “Video Game/ Accessories/ Games/ Game Guide “”

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The one-time sealing packaging (if any) of the products must remain sealed

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Pet Foods, Health Products, and Drugs under Level I Category “Pets/Pet Foods and Supplies”

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The one-time sealing packaging (if any) of the products must remain sealed

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Books/ Magazines

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  1. The one-time sealing packaging (if any) of the products must remain sealed
    2. \n
  2. There are no traces of folding, water stains, stains, ink, and traces left by reading on the product.
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Level II Category “Animal Health Products/Veterinary Drugs” under Level I Category “Ranching/ Farm Products”

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The one-time sealing packaging (if any) of the products must remain sealed

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The one-time sealing packaging (if any) of the products like food (including supplements), cosmetics, medical devices, contraceptives, personal care supplies, adult supplies, baby diapers, books, and audio-visual products must remain sealed. “Sealed” refers to: The seals or the plastic wrap on the packaging of the product applied by the manufacturers.

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FAQ

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    What if my order is not eligible for the return service but has issues?
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    Oopbuy will verify with the seller and provide a solution. If no quality issue exists, returns are unavailable per platform rules. Oopbuy will assist in protecting customer rights.

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    Who bears the shipping cost for returns?
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      Products must be new and resalable.
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      If no quality issue: customer pays shipping.
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      If quality issue: seller pays shipping after customer submits request.
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    3. \n
  3. \n
    Are there charges for requesting returns when the order is “Not Shipped”?
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    No. Fees only apply if: product has no quality issue, product is in warehouse, and monthly free return quota is used.

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  4. \n
    How to check monthly free return/exchange quota?
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    Go to your account’s return/exchange page: [Orders] → select order → [After-Sales].

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  5. \n
    How long for refunds to arrive?
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    6. \n
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Refunds are initiated immediately after confirmation; banks typically process in 7–15 days. Contact Oopbuy customer service for status.

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